Customers have a right to know that their expectations will be met and that they can rely on a company's reliability. To promote the foundation of more strong processes, the logistics process must be reliable. Flexibility is required to enable the effective and secure transportation of goods and services through the logistics industry. Today's most successful industrial, manufacturing, and logistics firms are improving flow efficiency while safeguarding and securing their operations against exploitation, susceptibility, and interruption (Gillispie, 2015).